At CarGym, we are committed to providing high-quality products and service. This policy explains when refunds, exchanges, and defective-item remedies apply. CarGym ships worldwide and checkout supports all currencies.

Refunds

Because most parts are ordered or configured to your vehicle, we do not offer refunds after payment is completed, except where required by law or where we cannot fulfill the order (for example, shipping denial or stock cancellation initiated by CarGym). If we cancel an order we cannot fulfill, we will refund the payment.

Exchanges for damaged or defective items

We accept returns for exchange only when an item arrives damaged or defective. Cosmetic preference, fitment change-of-mind, or incorrect vehicle selection by the buyer are not covered as defective returns. Fitment questions before you buy: email sales@cargym.com with year, model, and photos.

How to start an exchange

1. Contact us at sales@cargym.com within 7 days of receiving your order. Include your order number, a clear description of the damage or defect, and photos if possible.
2. Receive instructions — our team will review the request and, if approved, provide return instructions and an RMA number.
3. Ship the item securely in the original packaging with all accessories and documentation. Mark the RMA on the outside of the package.
4. Inspection — once we receive the item we will inspect it and confirm the exchange status.

Approved exchanges

If your exchange is approved, we will send a replacement at no additional product cost. If the item is confirmed defective or damaged in transit under our process, CarGym covers shipping of the replacement to you. Outbound return shipping to us is generally the customer’s responsibility unless we confirm the defect/damage and agree otherwise in writing.

Contact

• Email: sales@cargym.com
• Phone / WhatsApp: +852 5401 2858