Shipping & Delivery Policy We ship virtually any address in the world. Please note there are restriction on some products and cannot ship to international destinations. If your order is denied, we will refund your payment immediately.
We offer three types of shipping services depending on the product size and weight: Air Courier, Air Freight, and Sea Freight. Our shipping department will choose the fastest and most appropriate shipping method based on each order and its destination.
- Sea Freight: 1-2 months
- Air Freight: 12-15 working days
- Air Courier: 7-10 working days
The following steps will ensure a smooth return:
1. Contact us prior to any returning items. Our service representative will assign you with a Returning Authorization Code.
2. Re-pack the items securely with the original packaging and attached the RAC code.
3. Shipping and handling charges are not refundable.
Returns Are Simple and Easy
We are committed to providing the best customer satisfaction possible. We will gladly to replace any defective item within 7 days of receipt of your order. You may return defected product(s) that:
|•||Have not been installed|
|•||Have original manufacturer information|
|•||Are not used or disassembled|
|•||Are not damaged due to incorrect installation|
|•||Do not having missing parts, hardware or instructions|
The following orders are not returnable:
|•||Custom and special orders|
Once we received your return, we will conduct an inspection of the return, and verified that your return meets the above guidelines, an exchange will be sent out as soon as possible. All applicable sales taxes will be refunded. C.O.D. shipments will not be accepted.
Items incorrectly shipped to CarGym will not be returned. Items not purchased from CarGym.com will not be accepted.
29 Chi Kiang Street, Tokwawan, Kowloon, Hong Kong
Inspect your shipment upon arrival. Report any shipping related damage immediately to the carrier. Unless otherwise noted, merchandise can be returned for any reason if within 7 days of the receiving date. Customer is responsible for return postage.
Back Order Policy Due to the high demand for some of our more popular items, back orders occasionally occur. If one or more of your items are on back order, you will not be charged for those items until they are shipped. Back ordered items are kept open for 30 days. After 30 days the item(s) on back order will be cancelled, at which time you may re-order.
Image & Typographical Errors We check our information very carefully before updating our web site; however, an occasional error may occur. Therefore, we reserve the right to correct any inaccurate information including pricing without notice.